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| Software FAQ: Why I still could not see the report even I did the “Attendance Analysis”? |
Firstly, check from the “Raw Swipe Record” to see if there are any swipe records; Secondly, check if you have assigned the shift pattern to the staff and then download records again.
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| Software FAQ: If my computer is not installed with Microsoft Excel, can I still see the report? |
If your computer is not installed with Microsoft Excel, you can only print the report directly and cannot export the report out to Excel format
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| Software FAQ: What kind of database does the “T & A” software used? |
TA100, X629U, FP-50U uses MS Access as database.
AC80/AC100 uses Microsoft SQL Server as database.
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| Software FAQ: My staff come to work and leave at different timing, can I use the software to set for them? |
Yes, the “Attendance Management” allow you to input different shift for your staff.
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| Software FAQ: What is the minimum system requirement? |
(1) Computer Specification: Pentium III 500MHz and above
(2) Required Ram space: 512M and above
(3) Available HDD space: 500MB
(4) Applicable Operating System: Win2000SP4, Windows XP
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| Software FAQ: What kind of reports can I generate from the software? |
The reports generated includes Raw Swipe Records, Attendance Detail Report, Summary report, Shift Assignment Plan, etc.
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| Software FAQ: Why I could not see the reports after I download the records? |
You need to do “Attendance Analysis” in “Attendance Management” before you can see the records.
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| Hardware FAQ: Can I use more than one machines (same model) in the same location? |
Yes, you can connect them together using RS485 or by network. Please make sure each machine has different machine ID and IP Address (for TCP/IP).
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| Hardware FAQ: Will I get to keep my records in the machine if there is power failure? |
Yes, under normal operation, the records will be kept in the machine.
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| Hardware FAQ: Why I can’t connect the machine with my PC using RS485? |
Make sure you have selected the correct Com port and make sure the baud rate is the same with the machine. (X629U & FP-50U: 38400 bit); (TA100, AC80 & AC100: 9600 bit)
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| Hardware FAQ: How many fingerprints can I register in a X629U or FP-50U? |
You can register up to 3 fingerprints template per person on X629U or FP-50U.
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| Hardware FAQ: What kind of communication port is used in the products? |
TA100 – RS485
X629U – RS232, RS485, TCP/IP
FP50U – RS232, RS485, TCP/IP
AC80 – RS485
AC100 – RS485, TCP/IP
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| Hardware FAQ: Can I use an USB flash drive to download data? |
Currently our product model X629U has an USB output to allow you to download attendance data. Please take note that it is for data download and not for connection to computer.
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| Hardware FAQ: What is the memory capacity of the products? |
TA100 – Up to 6000 cards registration, up to 47,000 events
X629U – Up to 2000 fingerprints template, up to 50,000 events
FP50U – Up to 3000 fingerprints template, up to 80,000 events
AC80/AC100 – Up to 6000 cards registration, up to 16,384 events
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| Hardware FAQ: Does using my fingerprint for authentication present a risk to my privacy? |
Using fingerprints to identify individuals may have been associated with law enforcement applications in the past. However, in commercial applications today, fingerprint systems do not need to save the full fingerprint image to work reliably. Instead, these systems generally store just fingerprint template; A fingerprint template is a mathematical representation of the unique aspects of your finger, but it cannot be converted back into the original fingerprint image. Therefore it does not post a risk to user privacy.
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| Hardware FAQ: Which product can I use for access control? E.g. Open door. |
Our range of access control model includes AC80, AC100, FP-50U.
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